THE DUCHESS - Shift Leader

Job description

Talent Recruitment Day Invitation!

We are hiring new talents! On Monday the 20th of September we have organized a ‘Talent Recruitment Day’ in The Duchess, Amsterdam. Become part of THE ENTOURAGE GROUP and stop by between 11:00 and 17:00 with your resume and get ready for some speed date sessions! We hope to meet you there! For more information, send us an email.

The Job

The Duchess is part of the W Hotel in Amsterdam, located right in the middle of the city center. Its stunning interior is inspired by the Belle Époque era. Our restaurant cuisine can be described as nouveau-niçoise cuisine, a culmination of flavors from Southern France and Italy.

For our Michelin Star restaurant, we are looking for some new “shining stars” who will make sure that our guests will have an amazing experience. A warm smile and a friendly conversation go a long way in making someone feel welcomed and our THE DUCHESS team ensures a great and lasting impression about they overall experience.

As a Shift Leader, your are responsible for the efficient and friendly manner of serving our guests and ensuring that our guests are experiencing an incredible time. Our THE DUCHESS Shift Leader is aware of all the guests' requests and you make sure that each request is being handled promptly and effectively. You oversee all the sections in the restaurant and are able to make sure all our guests are being served with high quality.

Ultimately, you'll ensure that we provide excellent guest service and a pleasant dining experience to our guests, always with a smile. For this role, you should be people skilled and motivated to make sure our guests have an unforgettable dining experience from the moment they arrive until their departure. The ideally candidate for this role has excellent communication skills, a passion for hospitality and thrive in a team based environment.

Job requirements


  • Welcome and greet all guests in a friendly, professional and sincere manner
  • Ensure all customer requests are responded to promptly and effectively
  • To perform all tasks to a consistent and correct standard as per Standard Operational Procedures Manual
  • Know how to use all equipment and systems in your department
  • To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner
  • To report to work in good time, clean and wearing the correct uniform. Demonstrate a high level of personal hygiene and ensure the whole team adheres to it as well. Offer support to new team members.


  • You speak fluently in English
  • You live in or nearby Amsterdam
  • 1+ working experience as a waiter


  • Hotel benefits – Sircle Collection (The Netherlands, Spain, Germany and Austria)
  • Discount: Employee rate (35%) and Family & Friends rate (25%)
  • Restaurant benefits - The Entourage Group (25%)
  • Sale moments at XBANK (10%)
  • Collective Health Insurance
  • Business Fitness Nederland (3.259)

Fun (for free)

  • Bootcamp every Monday @ Sir Adam – Sircle Collection
  • Birthday & Christmas Gifts
  • Paid moving day

Please apply with your CV, motivation and picture!

THE DUCHESS is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, MR PORTER STEAKHOUSE and Bepita.

If you have any questions regarding  this application, please send us an email.