THE DUCHESS - Head Waiter/Waitress

Job description

The Job

The Duchess is part of the W Hotel in Amsterdam, located right in the middle of the city center. Its stunning interior is inspired by the Belle Époque era. Our restaurant cuisine can be described as nouveau-niçoise cuisine, a culmination of flavors from Southern France and Italy.

For our Michelin Star restaurant, we are looking for some new “shining stars” who will make sure that our guests will have an amazing experience. A warm smile and a friendly conversation go a long way in making someone feel welcomed and our THE DUCHESS team ensures a great and lasting impression about the overall experience.

As a Head Waiter/Waitress, you are responsible for the efficient and friendly manner of serving our guests and ensuring that our guests are experiencing an incredible time. Our THE DUCHESS Head Waiter is aware of all the guests' requests and you make sure that each request is being handled promptly and effectively. You oversee all the sections in the restaurant and are able to make sure all our guests are being served with high quality.

Ultimately, you'll ensure that we provide excellent guest service and a pleasant dining experience to our guests, always with a smile. For this role, you should be people skilled and motivated to make sure our guests have an unforgettable dining experience from the moment they arrive until their departure. The ideal candidate for this role has excellent communication skills, a passion for hospitality, and thrives in a team-based environment.


Job requirements


  • Be able to lead by example to ensure your high standards filter through the floor team
  • Be fully responsible for assisting in the smooth running of the restaurant, staff management and training along with ordering and stock control
  • Report to the Assistant General Manager
  • Present menu and provide detailed information when asked (e.g. about the shared-dining concept, ingredients or potential food allergies)
  • Offer menu recommendations upon request
  • Coordinate the communication between the floor and the kitchen team
  • Coordinate the table settings
  • Positive attitude and aim to provide great communication skills


  • Work experience as a Head Waiter or Head Waitress
  • Strong team player
  • A strong desire to develop a career in high-end restaurants
  • Attentiveness and patience for guests
  • Aim to deliver excellent presentation skills
  • Organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • Fluent speaking and writing in English
  • You live in Amsterdam (or nearby)


  • Hotel benefits – Sircle Collection (The Netherlands, Spain, Germany and Austria)
  • Discount: Employee rate (35%) and Family & Friends rate (25%)
  • Restaurant benefits - The Entourage Group (25%)
  • Sale moments at XBANK (10%)
  • Collective Health Insurance
  • Business Fitness Nederland (3.259)

Fun (for free)

  • Bootcamp every Monday @ Sir Adam – Sircle Collection
  • Birthday & Christmas Gifts
  • Paid moving day

Please apply with your CV, motivation and picture!

THE DUCHESS is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, MR PORTER STEAKHOUSE and Bepita.

If you have any questions regarding this application, please contact us via email.