IZAKAYA - Head Hostess

Job description

The Job

We are looking for a strong IZAKAYA Head Hostess, who is comfortable in a fast-paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests.


Our Head Hostess is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time

The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of IZAKAYA Amsterdam. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the IZAKAYA team. Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in IZAKAYA and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on.

Job requirements

Responsibilities

  • A warm and welcoming delivery while processing our valued reserved and walk-in guests
  • Excellent guest service skills in person and over the phone
  • Positive attitude and aim to provide communication skills
  • Maintain relationships with concierges all over Amsterdam
  • Setting up events & executing them
  • Organizing trainings for your team
  • Capable of doing interviews and appraisals
  • Contribute your part to the management team
  • Final responsibility of all bookings, reservations, complaints & VIPS
  • Maintain a clean reception and working area
  • Cater to guests who require extra attention (e.g. children, elderly)


Requirements

  • Fluent speaking, writing in English & Dutch
  • Excellent customer service skills in person, in writing and in speaking
  • Availability to work in shifts as needed
  • Flexible availability on nights and weekends
  • Good physical condition to walk and stand during an entire shift


Benefits

  • Hotel benefits – Sircle Collection (The Netherlands, Spain, Germany and Austria)
  • Discount: Employee rate (35%) and Family & Friends rate (25%)
  • Restaurant benefits - The Entourage Group (25%)
  • Sale moments at XBANK (10%)
  • Collective Health Insurance
  • Business Fitness Nederland (3.259)


Fun (for free)

  • Bootcamp every Monday @ Sir Adam – Sircle Collection
  • Birthday & Christmas Gifts
  • Paid moving day

Interested?

Apply with your CV, motivation and photo!


IZAKAYA is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, MR PORTER STEAKHOUSE and Bepita.

www.the-entourageroup.com