IZAKAYA AMSTERDAM - Hostess
- On-site
- Amsterdam, Noord-Holland, Netherlands
- IZAKAYA
Job description
The Venue
Since 2012, IZAKAYA Asian Kitchen & Bar has painted Amsterdam with the vibrant colors of an Asian charm, changing the Dutch hospitality industry day after day. IZAKAYA offers pure relaxation and indulgence in an urban chic environment. IZAKAYA stayed true to their ambition to constantly change the culinary landscape of Amsterdam. Join us in setting new standards for modern hospitality.
The Job
We are looking for a strong Host/Hostess, who is comfortable working in a fast-paced environment. You will handle and oversee reservations at the restaurant while ensuring guests are provided with a pleasant and welcoming approach. You will aim to cater to any special guest requirements that must be carefully communicated to the rest of the team. This position is service-oriented and extremely dynamic. The role of a Host/Hostess is essential in creating an unforgettable experience for all our guests.
Video of our brand: THE ENTOURAGE GROUP VIDEO
Job requirements
Responsibilities
- Greeting and seating guests: You will be the first person that guests will encounter when they enter the restaurant. After warm greetings, you will guide them to their tables, and ensure that they are comfortable.
- Managing reservations: You will manage the restaurant's reservation system, handle the phone line, ensure that tables are available for guests who have booked in advance and accommodate last-minute walk-ins or VIPS.
- Reports & Overviews: besides welcoming and sitting guests, a host/hostess will manage the mailbox and make reports & overviews to track restaurant progression. The structure of the day-to-day tasks will be overseeded and reported to the Head Host/Hostess.
- Guest Satisfaction: The host/hostess works closely with General Manager and the Head Host/Hostess to ensure that we keep guest satisfaction up to the standards.
Requirements
- Excellent communication and customer service skills: must be able to communicate clearly and professionally with guests and staff members.
- Ability to multitask: Hosts/Hostesses should be able to handle multiple tasks at once, such as answering phones, greeting guests, and managing reservations.
- Organizational skills: Hosts/Hostesses should be organized and able to keep track of reservations, waitlists, and seating arrangements.
- Ability to work in a fast-paced environment: Restaurants can be busy places, so hosts/hostesses must be able to work efficiently and calmly under pressure.
- Attention to detail: Hosts must be able to pay close attention to detail, ensuring that tables are set up correctly, guests' requests are set up properly, and menus are clean.
- Professional appearance: Hosts/Hostesses are often the faces of the restaurant, so they should have a professional appearance and demeanour.
- International approach: Must be able to fully communicate in English.
- Software: ability to work with Office 365.
Benefits
- In house training
- Annual in-house experience within the Sircle Collection hotels
- Hotel staff discounts within the Sircle Collection hotels
- 25% staff discount throughout THE ENTOURAGE GROUP restaurants
- 10% retail discount at XBANK
- Collective discount at Business Fitness Netherlands
- Free bootcamp every Monday morning
- Refer a friend bonus
- Paid moving day
- Free lifestyle coaching
Interested?
Please apply with your CV, motivation and picture!
IZAKAYA is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, MR PORTER STEAKHOUSE and Bepita.
If you have any questions regarding this application, please contact us via email.
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