Head Hostess- MAISON COUCOU- Gibraltar

The Venue

Maison CouCou, created by entrepreneur Yossi Eliyahoo of The Entourage Group, is a stylish all-day dining destination that combines modern hospitality with the timeless charm of French-inspired cuisine. Offering a refined yet welcoming atmosphere, the restaurant serves contemporary French classics and international favorites, all crafted with high-quality ingredients and paired with carefully selected wines, signature cocktails, and premium beverages.

Designed as a place where guests can relax, connect, and celebrate, Maison CouCou provides the perfect setting for everything from casual lunches to lively evening gatherings. As the day transitions into the evening, curated music and warm hospitality create a vibrant ambiance where guests can unwind, socialize, and enjoy a memorable dining experience with a distinct French touch.

The job

We are looking for a Head Hostess, who is comfortable in a fast-paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests.

This position is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time.

The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of Maison CouCou. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the team.

Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in Maison CouCou and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on. 

Video of our brand: THE ENTOURAGE GROUP VIDEO

Responsibilities

• A warm and welcoming delivery while processing our valued reserved and walk-in guests

• Excellent customer service skills in person and over the phone

• Positive attitude and aim to provide communication skills

• Maintain relationships with concierges all over Gibraltar

• Setting up events & executing them

• Organizing trainings for your team

• Capable of doing interviews and appraisals

• Contribute your part to the management team

• Final responsibility of all bookings, reservations, complaints & VIPS

• Maintain a clean reception and working area

• Cater to guests who require extra attention (e.g. children, elderly)

Requirements

• Previous work experience as a hostess or team leader within the hospitality industry

• Fluent speaking and writing in English 

• Excellent customer service skills in person, in writing and in speaking

• Availability to work in shifts as needed

• Flexible availability on nights and weekends

• Good physical condition to walk and stand during an entire shifts

• Previous experience working in a large city is an advantage

• Fine dining experience is preferred

• You live in Gibraltar (or nearby)

Benefits

• In-house training

• Annual in-house experience within the Sircle Collection hotels

• Hotel staff discounts within the Sircle Collection hotels

• 25% staff discount throughout THE ENTOURAGE GROUP restaurants

• Refer a friend bonus

• Paid Moving Day

• HACCP Training

Interested?

Please apply via the "apply for this job" button below and make sure you fill in our application form.

If you have any questions regarding this application, please contact us via email.